WILL I RECEIVE PROOFS PRIOR TO PRINT?
Cardraising, LLC does not send out hard copy proofs. All proofs are viewed online. What you see on the preview approval page is close to what will be printed. Keep in mind that computer monitors vary widely.
ARE THE COLORS SHOWN ON THE APPROVAL SCREEN ACCURATE?
Color fidelity warranted by Cardraising, LLC is consistent with industry standards for "pleasing color." Cardraising, LLC offers no guarantee of "match-print" or "match-product" color fidelity. Cardraising, LLC cannot prevent slight color shift throughout an order. Cardraising, LLC does not guarantee color will match the preview as it appears on a customers monitor, as we cannot compensate for a color variance on each customers monitor.
WHAT IS THE CARDRAISING DESIGNER?
The Cardraising Designer is an ordering process offering FREE professional-quality card designs. Just choose your design, layout and type style, and enter your message. You can edit, review, and make design changes all in real time.
CAN I USE THE CARDRAISING DESIGNER IMAGES IN MY OWN PRINT MATERIALS OR WEBSITE?
All the card images we offer online have a copyright and cannot be downloaded or used in any form other than through our website.
WHAT PHOTO FORMATS DO YOU SUPPORT?
You can upload photos in .jpg, .jpeg, and .png formats.
WHAT DOES IT MEAN THAT MY PHOTO IS BELOW THE MINIMUM REQUIREMENTS? HOW DO I KNOW IF MY PHOTO IS SUITABLE FOR PRINTING?
If the photo is too small for the product you selected, the result is a grainy or pixilated final product. Since the overall appearance of your stationery is highly dependent on the quality of your photographs, it is important to use clear, original, and unedited photos, saved in as high a resolution as possible.
WILL YOU EDIT MY PHOTOS?
No, once you have uploaded your images we will not edit your photos.
HOW CAN I MAKE SURE MY CARDS LOOK GREAT?
To help us ensure the best quality of output for your cards, please follow these guidelines when submitting your photo: Please do not submit a photo that you downloaded from an online album (e.g., Shutterfly, Kodak Gallery, Snapfish). These services store the original high-resolution photo on their servers, and use it for printing, but only show a low-resolution version on the web. This is fine for viewing on a computer monitor but does not print in high quality. Always send the original photo from your digital camera, shot in the highest resolution your camera will support. When you upload your photo, our service will calculate its actual dimension and pixel size and will alert you if the photo size is too small. While you may not notice a difference on your screen, the printer will print fewer pixels (or photo) per inch and the lower-quality output will be very noticeable. Please follow the instructions if you are asked to upload a higher-resolution photo. Remember, the more pixels per square inch, the more beautiful the reproduction onto paper. When shooting the photo, be sure to use optimal lighting; natural light without flash is best. Use the natural light from windows and doorways for photos taken indoors. When outdoors, be sure to avoid direct sunlight on your subject(s) and, if at all possible, wait for some cloud cover. Watch out for shadows that may appear in awkward places or for particularly bright areas that may print too white. When using a flash, be sure to keep some distance between you and the subject(s). A good rule of thumb is to be at least three feet away from it. 4. Check your camera settings. Select the highest resolution and largest file your camera will support (e.g., if you have a 5-megapixel camera, you should select to shoot your photo as a 5-megapixel file). If your camera offers settings for white balance, be sure to select the appropriate conditions - typically there is a setting for indoors/incandescent versus outdoors/sun. This can help you avoid a yellow or blue cast on the final photo. Watch for motion. Hands or feet may be moving even if faces are in focus. Motion captured on camera will print out of focus. Try to shoot the photo in ample light, or carefully use a flash. This will help the camera to capture at a faster speed, reducing blurriness from motion.
CAN I MAIL YOU A HARD COPY PHOTO I WANT ON MY CARD?
No, at this time we do not accept hard copy photos, only the digital version.
WHAT IF I DO NOT HAVE MY PHOTOS READY? CAN I STILL COMPLETE MY ORDER AND SUBMIT MY PHOTOS LATER?
No, all photos must be submitted at the time of ordering.
IS THERE A SIZE LIMIT FOR PHOTO UPLOADS?
Yes, photos must be 10 MB or less.
HOW DO I UPLOAD PHOTOS?
From my computer: When personalizing your card, click "Get Photos". Either drag photos from your desktop into the window that opens or, click "Add Files", locate your photo, then click "Start Upload".
ARE THE COLORS SHOWN ON THE APPROVAL SCREEN ACCURATE?
Computer monitors vary, and what you see on your screen may not be the color you think you are requesting. There may also be a slight color shift throughout a single order. We offer color fidelity but do not guarantee "match-print" or "match-product" color fidelity.
WHAT IS CARDRAISING, LLC PROFESSIONAL PHOTOGRAPHERS, IMAGE AUTHORS AND COPYRIGHT POLICY?
Cardraising, LLC respects the legal rights of photographers and image authors. If you have a copyrighted image and wish to use it, please contact the photographer to request a signed copyright release for your own records. If you have a studio image with no clear indication of who created the work, and you do not know who created it, you may be able to claim that the use of the work constitutes "fair use".
CAN YOU GIVE ME A PRICE QUOTE?
Our prices are clearly listed throughout the ordering process. If you are interested in a quote for any products that are not listed on our website, feel free to contact us by email at firstname.lastname@example.org.
DO YOU HAVE A PRINTED CATALOG?
We do not have a printed catalog at this time.
DO YOU OFFER PRINTED SAMPLES?
Yes, we are happy to provide samples of our cards. Please contact us by email at email@example.com.
HOW DO I MAKE CHANGES TO MY ORDER?
We cannot guarantee the ability to make changes or cancellations to any order once the order has been put into production. If you email us within 24 hours of your order being placed, there is a good chance we will be able to catch your order before it is printed. If the order has already been printed, there are no changes or cancellations.
WHAT IF I AM DISSATISFIED WITH THE PRODUCT I RECEIVED?
Cardraising, LLC offers a No-Risk Satisfaction Guarantee. If you are not happy with your product, we will gladly reprint your order. One note on color: computer monitors vary widely and the colors you see displayed on them may not be the exact color that you request and we print. Also, due to the nature of four-color printing, we do not color match; instead we follow the industry standard in providing "pleasing color." If Cardraising, LLC cannot correct the file or reprint to "pleasing color" standards then we will issue an RMA and refund the purchase price. If an issue arises with the printing of your product please contact our Customer Service department by email at firstname.lastname@example.org.
CAN I USE MY RESELLER LICENSE?
At this time, we do not have a reseller program in place.
IS THERE AN AFFILIATE PROGRAM?
If you are interested in becoming a Cardraising, LLC affiliate, please contact us by email at email@example.com.
DO YOU HAVE A REFERRAL PROGRAM?
At this time, we do not have a referral program in place. We are considering it for the future and are happy to hear your suggestions.
WHAT IS YOUR RETURN POLICY?
Since each order is unique to each customer, all sales must be final. If we verify that an error was made on our end, we will re-print the order, but no refunds or credits are issued. You must notify Cardraising, LLC within six business days of your order acceptance if any defects are discovered in the ordered product. In order to receive a replacement, the customer must return (at its own expense) 100% of the received product within 15 days of delivery. All new charges related to expediting printing (rush printing or shipping) are NON-REFUNDABLE, including those orders that are returned for any reason.
HOW DO I CONTACT CUSTOMER SERVICE?
You can contact us by email us at firstname.lastname@example.org.
WHERE IS CARDRAISING, LLC LOCATED?
Cardraising, LLC is located in Southern California.
IMAGE RETENTION POLICY
IS THERE A LIMIT TO HOW MANY PHOTOS I CAN UPLOAD?
There is no limit on how many images you can upload.
ARE MY PHOTOS STORED ON CARDRAISING.COM?
No. Once you are done designing your card, we remove your photos from the site.
WHEN CAN I EXPECT MY CARDS?
If you choose standard processing, your order will ship within seven business days. With rush processing, your order will ship within five business days. Please contact us with any questions.
IS THERE A CHARGE FOR RUSH PROCESSING?
Rush processing is an extra $10 per order.
IS THERE A MINIMUM AMOUNT OF CARDS I CAN ORDER?
We ask that you purchase a minimum of 25 cards.
WHAT IS THE LARGEST ORDER SIZE YOU CAN HANDLE?
We are happy to accommodate large orders. You can currently order up to 1,000 cards through our web site. For even larger orders, please email us at email@example.com.
WHAT BROWSERS DO YOU SUPPORT?
Our site is supported by Mozilla Firefox, Safari, Chrome and Internet Explorer. You will need to make sure you have cookies enabled.
CAN I PLACE AN ORDER FOR A CUSTOM-SIZE CARD IF I ORDER ONLINE?
Currently we are unable to accept custom-size orders through the online ordering system.
DO ALL ORDERS HAVE TO BE PLACED ONLINE?
We prefer that orders be placed online, but if you are having problems or have questions, you are welcome to contact us by email at firstname.lastname@example.org.
AM I ABLE TO SAVE MY DESIGN AND THEN COME BACK TO IT?
Yes, you are able to save any design and come back to it at a later time. In order to do so, you will need to complete the design process and place the card in your shopping cart. Once the card has been placed in the shopping cart, it will not move out of there until you delete it, order it, or move it into "Saved for Later" by selecting the button "Save". When you log back into your account at a later time the contents of your shopping cart will still be there.
WHERE IS MY ORDER?
To view the details and status of your order: 1. Click on "My Account". Enter your username and password to log in. 2. Click on "My Orders" to view the status of your order.
WHAT PAPER STOCK DO YOU PRINT ON?
We print our Cartoon cards on 100lb C1S coated stock and Add-A-Photo Template cards on Uncoated Smooth White 100 Cover Stock. Our traditional holiday cards are printed on various stocks depending on the card you select.
WHAT IS DIGITAL PRINTING?
Digital Printing offers our customers the highest in speed and reliability, with the capability to print up to 600 dpi (dots per inch) using toner. A major advantage of using digital is the ability to run a small number of pieces at a time at a low price. Digital cards are perfect for small runs, and our top-of-the-line paper makes it easier than ever to impress.
WHAT IS OFFSET PRINTING?
Offset printing is the standard for printing presses across the world. If you are looking for the highest quality, offset is the best choice; it prints up to 2400 dpi (dots per inch) using ink that will never bleed, scratch off, or crack. While not as fast as digital, offset printing provides our customers the highest quality print on our industry best paper at a competitive price.
I WOULD LIKE TO ADD MY OWN TEXT TO THE CARDS: CAN YOUR CARDS BE PRINTED ON BY INK OR LASER PRINTERS?
Our cards can easily be printed on by industrial equipment, but it is recommended that you order a sample to test with your printer.
HOW DO I REORDER CARDS?
At this point in time, there is not a reorder option on our website, but we are working on one that should be up and working soon.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Cardraising, LLC accepts Visa, Mastercard, Discover and American Express credit card payments. All orders taken online using credit cards are encrypted and highly secure. We use the highest quality encryption and authentication for all customer sensitive data, including credit card numbers.
DO YOU CHARGE SALES TAX?
Our headquarters is located in the state of California, so we are required by law to collect sales tax of 7.75% for orders that are shipped to destinations within the state of California. Orders shipped outside of California are exempt from sales tax.
WHAT IS CARDRAISING, LLC PRIVACY AND SECURITY POLICY?
HOW DOES CARDRAISING, LLC USE MY PERSONAL INFORMATION?
HOW DOES CARDRAISING, LLC COLLECT INFORMATION?
DOES CARDRAISING, LLC HAVE A PICKUP OR WILL-CALL OPTION?
We do not offer will call at this time.
CAN I UPLOAD MY RECIPIENT LIST AND HAVE YOU MAIL MY CARDS FOR ME?
We do not currently offer this service.
HOW ARE MY CARDS SHIPPED BACK TO ME?
Your cards will ship UPS Ground, unless otherwise selected in checkout.
DO YOU SHIP TO APO ADDRESSES?
Yes, we do ship to APO addresses.
DO YOU SHIP INTERNATIONALLY?
Cardraising, LLC welcomes international orders and can meet the needs of customers around the globe. We ship to international locations worldwide via UPS and USPS. If you are an international customer and wish to contact our customer service department, please email us at email@example.com. Our customer care representatives are available to assist you Monday through Friday, 8:00 a.m. to 5:00 p.m. (Pacific Standard Time).
HOW MUCH IS SHIPPING TO INTERNATIONAL LOCATIONS?
Once you have chosen all the items you wish to purchase on www.cardraising.com, the cost of shipping can be calculated at checkout time by selecting the country you would like to ship to. Simply enter your ship-to state or province, postal code, and country, and tell us what shipping method you would like to use. Your shipping options, including cost and estimated delivery date, will be displayed. Please make sure to view our international shipping terms and conditions located below.
WHAT IS YOUR POLICY REGARDING DUTIES, TAXES AND BROKERAGE FEES?
For orders shipped to destinations outside of the United States, Cardraising, LLC is not responsible for duties, taxes, and brokerage fees associated with the shipment. Furthermore, Cardraising, LLC is not knowledgeable regarding country-specific import regulations and cannot be responsible for fees or damages associated with noncompliance. We strongly encourage you to research all country-specific facts, information, and regulations prior to placing an order. To learn more about country-specific regulations that may affect your international shipment, please reference UPSs Country Regulations.
WHAT IF MY COUNTRY IS NOT LISTED IN THE BILL TO" OR "SHIP TO" DROP-DOWNS WHEN CHECKING OUT?"
If you do not see your country listed, please send an email to firstname.lastname@example.org.
HOW DO I TRACK MY ORDERS?
If you have not received your order within 10 business days, and wish to know the status of your order, feel free to contacts by email at email@example.com.
REGISTRATION PRIZE FOR INDIVIDUALS
To be eligible to win the $2,000 registration prize, you must register at your schools website and enter First name, Last Name and a valid email address. You may register yourself, family members, and friends. You may only register one person per email address, however, one person may register with multiple email addresses. Emails must be valid. Cardraising has the right at anytime to question and investigate the validity of any entry made and determine whether or not the process was completed correctly. Cardraising holds the ultimate decision as to who wins the prize. Entries must be received by November 18th 11:59:59 PM PST.
REGISTRATION PRIZE FOR SCHOOLS
To be eligible to win the $2,000 registration prize given away to the school which registers the highest percentage of registrants, you must have at least 250 students currently registered at your school. Cardraising has the right at anytime to question and investigate the validity of any entry made and determine whether or not the process was completed correctly. Cardraising holds the ultimate decision as to who wins the prize. Entries must be received by November 18th 11:59:59 PM PST.
HOW DO I CLEAR MY BROWSERS CACHE MEMORY/COOKIES?
Clearing Cache on Firefox 3.x for Windows 1. Click the Tools menu. 2. Select Clear Private Data. 3. Select the "Cache" & "Cookies" checkbox. 4. Click the "Clear Private Data Now" button. 5. Exit and relaunch the browser.
Clearing Cache on Firefox 3.x for Mac OS X 1. Click the Firefox menu. 2. Select Preferences. 3. Select Advanced. 4. Click the Network tab. 5. In the "Offline Storage" section, click Clear Now. 6. Click the OK button. 7. Exit and relaunch the browser.
Clearing Cache on Firefox 2.x for Windows 1. Click the Tools menu. 2. Select Options. 3. Select Advanced. 4. Click the Network tab. 5. In the "Cache" section, click Clear Now. 6. Click OK. 7. Exit and relaunch the browser.
Clearing Cache on Firefox 2.x for Mac OS X 1. Click the Firefox menu. 2. Select Preferences. 3. Select Advanced. 4. Click the Network tab. 5. In the "Cache" section, click Clear Now. 6. Click OK. 7. Exit and relaunch the browser.
Clearing Cache on Microsoft Internet Explorer 7.0 1. Click on Tools. Note: Depending on how your browser is set up, Tools can either be on the top right of the page, or in the top middle of the page. 2. Click on the first link Delete Browsing History. 3. Click Delete cookies. 4. When prompted, click Yes. 5. Next, click on Delete Files. 6. When prompted, click Yes. 7. Click the Close button 8. Restart the browser for the changes to go into effect.
Clearing Cache on Microsoft Internet Explorer 6.0 1. Click Start, select Settings and Control Panel. 2. Double-click Internet Options to open Internet Properties. 3. Click Delete Files. NOTE: Do not select Delete Cookies. Delete Cookies removes all the cookies stored on the computer. 4. Click OK on the Delete Files dialog box.
Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X 1. Open Safari. 2. Select Empty Cache. 3. Click Empty on the Are you sure message box. 4. Exit and relaunch the browser.